THE HIRE PROCESS

Thank you again for the second time this year. You delivered to my wife a spotlessly clean and detailed vehicle, the service was prompt and the vehicle delivered with a smile and local service. I will certainly recommend your vehicles to our friends, regards

Ross

This is the 3rdtime this year we have used your company at 3 different locations and I have to say we have been really impressed with the consistently high standard of staff and quality of rentals you provide. It was interesting to add that while we were waiting for our pick up Roger ambled over to the A*#* counter to see what a little run about would cost for the day, try $120!!

Betty and Roger

Just want to give a high five to Peter at Rent a Dent Napier Airport for helping us when our flights got cancelled after dropping our car off. He helped us by letting us use his phone to organise new flights, let us have the car back for the day, and he was so chilled and happy to help us, which made an awful situation a bit more bearable. Third time we have booked through them, and will continue to do so! AWesome Customer Service!

Napier

The Rent a Dent Rental Car Hire Process

Making a Reservation

Making a rental car reservation with Rent a Dent is easy. Simply choose the dates you would like to hire a car for, enter these in our online booking form, email us a quote or do it the old fashioned way by picking up the phone and calling one of our friendly team. Our easy online booking process allows you to choose where and when you rent.  You choose the class of rental car that best suits your hire requirements and rental car budget. Alternatively you can email a quote request to any of our 24 Rent a Dent branches throughout New Zealand or call the free phone number and one of our friendly rental team will look after your car hire needs.

Our Rental Vehicles

Rent a Dent New Zealand has many vehicle categories. Availability does differ from one rental car location to another. The classes of hire car range from small hatchbacks for running around the city on business to sedans (big or small), station wagons, people movers right up to 10 - 12 seat mini coach options. Luggage trailers are also available. Be sure to choose the type of rental vehicle that best suits your car hire needs. We recommend that you choose a vehicle slightly larger than what you may require for comfort and economy.

Drivers Licence

Once you have decided which rental car company you will hire a rental vehicle from you will be required to enter your licence details in the online booking form as well as show this at the time of collecting your rental vehicle. This is a requirement by all car hire companies as it is used to identify who you are and confirms that you hold a current drivers licence, your age and that you are actually who you say you are. If you are unable to produce a current, valid driver’s licence no rental car company can legally hire a rental vehicle to you. Rent a Dent car hire allows additional drivers to be added on to the rental agreement at no extra cost!!!

Credit Card Security

You will also be required to use your credit card for security and in most cases process a deposit to reserve the rental car for you. The card will have the deposit, normally 10%, charged at the time of making your rental booking. The balance of your budget car hire will be required at the time of pick up. You will be required to show this just like the drivers licence when at the rental office. In almost all cases no credit card will mean no renting a vehicle.

Review the Car Rental Agreement

At the time of collection it is vital that you review the rental agreement and understand its conditions and requirements. It is your responsibility to check for any existing damage on the vehicle you are hiring. Rent a Dent will complete a body sheet at the beginning of each and every car hire that is put through any of its 24 New Zealand branches to ensure that there is no discrepancy when you return your rental vehicle. We strongly recommend that you check the vehicle for your own satisfaction prior to leaving the rental car yard. Ideally complete this with the staff member hiring the vehicle to you.

Choose an Vehicle Insurance Option That Best Suits Your Requirements and Budget

All rental vehicles have insurance included in your daily hire charge. In most cases this will be around the $1500 - $3000 mark and can be reduced by paying additional per day. It is recommended that you choose the best option that suits your requirements and budget. The majority of Rent a Dent customers choose to purchase one of our insurance excess liability reduction options. This is a safeguard and gives you peace of mind while driving your budget rental car, also great for when you leave the vehicle unattended and out of your care. The last thing you want to be doing is paying a high excess for damage to the hire car that you have not done.

Changes During Your Rental Car Hire

Should anything change while you have one of our rental vehicles on hire you need to notify the branch where you collected your vehicle from as soon as it is convenient. This would include a mechanical breakdown, any damage that occurs or involvement in an accident. If you would like to extend your rental period you must contact us as extending a vehicle rental may not always be possible. In most cases we will aim to accommodate your request but this cannot be guaranteed. A change of hire car may be required. Infringements, parking fines, road tolls or any other charges collected during your rental hire period will be handled in a way in which the law states. If we have to charge your credit card for any of the above there will be an admin cost of $30 attached to the charges.

Rental Car Fuel

All Rent a Dent rental cars begin their hire with a full tank of fuel. We believe that there would be nothing more frustrating than the very first thing you have to do once you have collected your rental car is going to the service station to put fuel in your vehicle, or having to guess how much fuel you have used to return the vehicle at the end of the hire with the same amount of fuel it had when you picked it up. We have heard of many horror stories where people have been treated poorly under these circumstances. We believe in making your car hire an easy, stress less process. Our vehicles are full of petrol or diesel when collect and the only requirement we ask is that the vehicle be returned to us on full. Every one of our New Zealand Rent a Dent locations has a service station within a 5km radius making this a simple and stress-less task. We do offer a service where we can re-fuel the vehicle for you if circumstances mean you are unable to do this. In most cases there will be a $30 admin fee to cover the person’s time away from the office to do this for you plus the actual fuel cost. This would be charged to your credit card once completed.

Return of Your Rental Vehicle

When returning your rental vehicle please ensure it is in a clean and tidy state, the same as when you collected it. Please ensure the rental car is full of fuel. Additional charges may apply if the rental car is returned dirty and low on fuel. If any damage has occurred whilst in your care please notify the rental car agent at this point in time. The vehicle will be checked in with you and the rental agreement finalized. If you return the vehicle outside of office hours or to another location where the vehicle cannot be checked in until the following day or it has been collected it will be deemed to be your responsibility up until the branch re-opens and the rental agreement is finalized. We recommend where possible that you return the rental vehicle during office hours to one of our locations or a place known to one of our Rent a Dent team.

The Rent a Dent Experience

It is our aim at Rent a Dent to ensure that you receive the best of service while hiring a rental vehicle from us. We believe we have the systems, product and people to help you get the experience you deserve while renting a vehicle. We wish you well on your travels and hope to see you soon at one of our locations throughout New Zealand.

  • Rent a Dent Franchise Group
  • New Zealand Owned and Operated
  • Operating for over 25 years
  • Pay less - Experience More